www.greenflow.com Privacy Policy

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Effective date: 1st day of February, 2024

www.greenflow.com (the "Site") is owned and operated by Greenflow Environmental Services Inc. Greenflow Environmental Services Inc. can be contacted at:

info@gic-green.com
(877) 244-8828
250 University Ave 2nd Floor, Toronto, ON M5H 3E5

Purpose
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

1. The personal data we will collect;
   
2. Use of collected data;
   
3. Who has access to the data collected;
   
4. The rights of Site users; and
   
5. The Site's cookie policy.
   

This Privacy Policy applies in addition to the terms and conditions of our Site.

Consent
By using our Site users agree that they consent to:

1. The conditions set out in this Privacy Policy; and
   
2. The collection, use, and retention of the data listed in this Privacy Policy.
   

Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:

1. IP address;
   
2. Location;
   
3. Hardware and software details;
   
4. Clicked links;
   
5. Content viewed;
   
6. Browser Type and Version;
   
7. Operating System;
   
8. Device Type;
   
9. Session Duration;
   
10. Referral Source;
    
11. Language Preferences;
    
12. Network and Connection Information;
    
13. Cookies and Tracking Technologies;
    
14. Search Queries on the Site; and
    
15. Interactions With Site.
    

Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:

1. First and last name;
   
2. Email address;
   
3. Phone number;
   
4. Address;
   
5. Payment information;
   
6. Auto fill data;
   
7. Business Name;
   
8. Chats & Chat History;
   
9. Social Media Profiles; and
   
10. Job Title.
    

This data may be collected using the following methods:

1. Creating an Account;
   
2. Form Submissions & Interactions;
   
3. Chat Submissions & Interactions; and
   
4. Social Media Integration.
   

How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

1. Personalization and Targeted Marketing;
   
2. User Experience Optimization;
   
3. Market Analysis and Strategy Development;
   
4. Performance Monitoring and Troubleshooting;
   
5. SEO and Content Strategy;
   
6. Customer Segmentation and Analysis;
   
7. Compliance and Security; and
   
8. Feedback Loop for Product Development.
   

The data we collect when the user performs certain functions may be used for the following purposes:

1. Customer Support and Service Delivery;
   
2. Marketing and Personalization;
   
3. Business Development and Relationship Building;
   
4. Feedback and Product Improvement;
   
5. Security and Compliance;
   
6. Account Management and Access; and
   
7. Communication.
   

Who We Share Personal Data With
Employees
We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties
We may share user data with the following third parties:

1. Payment Processors;
   
2. Marketing Agencies;
   
3. Cloud Service Providers;
   
4. Analytics and SEO Tools; and
   
5. Customer Support Services.
   

We may share the following user data with third parties:

1. Contact Information;
   
2. Payment Information;
   
3. Browsing and Interaction Data;
   
4. Device and Access Information;
   
5. Social Media Information;
   
6. User Content;
   
7. Location Data; and
   
8. Usage Habits and Preferences.
   

We may share user data with third parties for the following purposes:

1. Payment Processing;
   
2. Marketing and Advertising;
   
3. Analytics and Performance Monitoring;
   
4. Customer Support Services;
   
5. Cloud Hosting and Data Storage;
   
6. Legal Compliance and Security;
   
7. Product and Service Enhancement;
   
8. Social Media Integration;
   
9. Operational and Technical Support; and
   
10. Research and Development.
    

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:

1. If the law requires it;
   
2. If it is required for any legal proceeding;
   
3. To prove or protect our legal rights; and
   
4. To buyers or potential buyers of this company in the event that we seek to sell the company.
   

If you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved.

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data
We employ a comprehensive set of security measures designed to safeguard your data against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:

Secure Data Transmission: All data exchanged between your device and our servers is encrypted using Secure Socket Layer (SSL) technology, ensuring that your personal information is transmitted securely over the internet.

Data Encryption: Sensitive data, including your payment information, is encrypted at rest to prevent unauthorized access.

Access Controls: We implement strict access controls, limiting access to your personal information to only those employees, contractors, and agents who have a business need to know. They are subject to strict confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Regular Security Assessments: Our systems are regularly reviewed and tested for vulnerabilities to ensure that we maintain a high level of security. We engage with external security experts to conduct audits and penetration tests to identify and remediate potential security issues.

Incident Response Plan: We have an incident response plan in place to handle any potential security breaches. In the event of a data breach, we will notify affected individuals promptly and take the necessary steps to mitigate any potential harm.

Data Minimization and Retention: We practice data minimization by only collecting the data necessary for the purposes outlined in this policy. We also have policies and procedures in place to ensure that personal information is retained only for as long as it is necessary for these purposes or as required by law.

Secure Payment Processing: Transactions are processed through secure and reputable payment gateways, which adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Children
We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

Srdjan Micanovic
smicanovic@gic-green.com
(877) 244-8828
250 University Ave 2nd Floor, Toronto, ON M5H 3E5

Do Not Track Notice
Do Not Track ("DNT") is a privacy preference that you can set in certain web browsers. We respond to browser-initiated DNT signals. If we receive a DNT signal that indicates a user does not wish to be tracked, we will not track that user. We are not responsible for and cannot guarantee how any third parties who interact with our Site and your data will respond to DNT signals.

How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data:

1. opt out of your chosen form of collection, use, or disclosure. You can opt-out by via appropriate methods by notifying us via email info@gic-green.com with all relevant information.
   

Cookie Policy
A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

1. Functional cookies
   Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits;
   
2. Analytical cookies
   Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc;
   
3. Targeting cookies
   Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site for you;
   
4. Session Cookies
   Use: These cookies are essential for the functionality of our website, allowing users to navigate, access secure areas, and remember items in their shopping cart. They are temporary and are deleted once the browser is closed.;
   
5. Persistent Cookies
   Use: Persistent cookies help remember your preferences and actions across the site. Unlike session cookies, they remain on your device for a set period or until manually deleted, making your experience more convenient by recalling your preferences.;
   
6. Third-Party Cookies
   Use: These cookies are set by services that appear on our web pages, such as advertising networks or social media platforms. They are used to provide you with advertisements more relevant to you and your interests, as well as to enable content sharing on social media.;
   
7. Social Media Cookies
   Use: Social media cookies are used to enable you to share pages and content that you find interesting on our website through third-party social networking and other websites. These cookies may also be used for advertising purposes too.;
   
8. Performance Cookies
   Use: Performance cookies collect information about how you use our website, like which pages you visited and which links you clicked on. None of this information can be used to identify you. It is all aggregated and, therefore, anonymized. Their sole purpose is to improve website functions.;
   
9. Security Cookies
   Use: Security cookies help identify and prevent security risks. They are used to authenticate users and protect user data from unauthorized parties.;
   
10. Advertising Cookies
    Use: These cookies are used to collect information about your visit to our site, the content you viewed, the links you followed, and information about your browser, device, and your IP address. They are used for making advertising messages more relevant to you and your interests.;
    
11. Customization Cookies
    Use: Customization cookies allow our website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customize.; and
    
12. Third-Party Cookies
    Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:
    
13. Use: Third-party cookies on our site are used to monitor user preferences and activities, enabling us to tailor advertisements and content to better match your interests and preferences. These cookies.
    

Additional Clauses
The content on this website, including but not limited to text, graphics, logos, and software, is the property of Greenflow Environmental Services Inc. or its content suppliers and is protected by Canadian and international copyright laws. You may not reproduce, distribute, modify, or use the content for commercial purposes without obtaining prior written consent from us.
Users may post their own content on our site. By posting content, you grant Greenflow Environmental Services Inc. a non-exclusive, royalty-free license to use, modify, display, and distribute your content. We reserve the right to moderate, remove, or edit any content at our discretion, without prior notice, for any reason whatsoever.
Greenflow Environmental Services Inc. does not guarantee the accuracy, completeness, reliability, or timeliness of the content provided on this site. All information and materials are provided 'as is' without warranty of any kind, either express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.
Greenflow Environmental Services Inc. will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.
You agree to indemnify, defend, and hold harmless Greenflow Environmental Services Inc., its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, Srdjan Micanovic, at:

smicanovic@gic-green.com
(877) 244-8828
250 University Ave 2nd Floor, Toronto, ON M5H 3E5

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